Refund and Return Policy

Refund and Return Policy

Effective Date: Website: www.prosoftware.in Operated By: Ultimate Career (Registered Firm, Telangana, India)

1. Introduction

This Refund & Return Policy (“Policy”) applies to all purchases, subscriptions, and services provided through ProSoftware.in, owned and operated by Ultimate Career (“Company,” “we,” “our,” or “us”). Because our products and services are digital and subscription-based, this Policy outlines the specific circumstances under which refunds may be granted. By subscribing to or purchasing any service from ProSoftware.in, you (“User,” “Client,” or “Customer”) agree to the terms of this Refund & Return Policy.

2. Nature of Our Services

ProSoftware.in offers subscription-based SaaS (Software as a Service) tools, including CRM, funnel builder, website builder, automation tools, and LMS systems. Since access to these digital services is granted immediately after successful payment, they are considered non-returnable and non-tangible digital products.

3. General Refund Policy

3.1 Eligibility for Refunds Refunds may be provided only in the following limited cases: 1. The user experiences a verified technical issue that prevents access to the platform or services, and the Company fails to resolve it within a reasonable time (usually within 7 business days of reporting). 2. The payment was accidentally duplicated or charged multiple times for the same service. 3. A refund is required by law or payment gateway policy (e.g., unauthorized transaction). 3.2 Non-Refundable Circumstances Refunds will not be issued in the following cases: 1. The customer changes their mind after purchase. 2. The customer fails to use or access the service after activation. 3. The customer requests a refund after the subscription term has been used in part or in full. 4. The service was used in violation of our Terms and Conditions. 5. The customer purchased the service under a discount, offer, or promotional plan clearly marked as non-refundable.

4. Subscription Renewals and Cancellations

1. Automatic Renewals: All subscriptions renew automatically at the end of each billing cycle (monthly or annually) unless cancelled by the user prior to renewal. 2. Cancellation Policy: - Users may cancel subscriptions at any time through their account dashboard or by emailing support@prosoftware.in - Upon cancellation, the user will retain access to the service until the end of the paid billing period. - Cancellation does not automatically trigger a refund for the current billing period. 3. Post-Cancellation: Access to the platform and related tools will expire once the current subscription period ends.

5. Refund Request Process

5. Refund Request Process If you believe you are eligible for a refund, you may submit a refund request as follows: 1. Contact: Send an email to support@prosoftware.in with the subject line “Refund Request – [Your Transaction ID].” 2. Information Required: Include the following details in your email: - Full name and registered email address - Transaction or invoice ID - Reason for the refund request - Any screenshots or evidence of the issue (if applicable) 3. Investigation & Review: - The support team will review the request within 3–5 business days. - If approved, refunds will be processed within 7–10 business days of confirmation. 4. Refund Method: - Refunds (when applicable) are issued to the original payment method only. - Processing time may vary depending on your bank or payment gateway.

6. No Chargebacks or Disputes

Users agree not to file chargebacks or payment disputes directly through their bank or credit card provider without first contacting ProSoftware.in support. Unauthorized chargebacks may lead to: - Immediate account suspension - Legal recovery of disputed amounts - Reporting to payment gateways for fraudulent disputes

7. Exceptions Under Law

In certain jurisdictions, users may have additional refund rights under local consumer protection laws. Nothing in this Policy limits any rights that cannot be waived under applicable law. However, as our services are digital and instantly accessible, refunds remain subject to our verification and usage checks.

8. Service Modifications and Access

From time to time, ProSoftware.in may: - Update or modify features within the platform, - Change pricing or plans, or - Discontinue services that are no longer supported. Such modifications do not qualify as grounds for refund unless the service becomes completely unavailable without alternative access.

9. Contact Information

For refund or billing-related queries, please contact our support team: Ultimate Career (ProSoftware.in) 📧 Email: support@prosoftware.in 🌐 Website: www.prosoftware.in 🏢 Registered Office: Telangana, India

10. Policy Acceptance

By completing a purchase, activating a subscription, or using our Services, you acknowledge that: - You have read and understood this Refund & Return Policy. - You agree that refunds are limited to the conditions mentioned herein. - You waive any additional refund claims except as required by law.

11. Changes to This Policy

We may revise or update this Policy at any time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised “Effective Date.” Your continued use of our Services after such updates constitutes acceptance of the revised Policy.