Digital Products Policy

Digital Products Policy

Effective Date: 07 November 2025 Website: www.prosoftware.in Operated By: Ultimate Career (Registered Firm, Telangana, India)

1. Introduction

This Digital Products Policy (“Policy”) governs the purchase, use, licensing, and delivery of digital products and SaaS-based services offered by Ultimate Career, operating under the brand ProSoftware.in (“Company,” “we,” “our,” or “us”). By subscribing to or purchasing any digital product, software tool, or service from our Platform, you (“User,” “Client,” or “Customer”) acknowledge that you have read, understood, and agreed to this Policy, along with our Terms and Conditions, Refund & Return Policy, and Privacy Policy.

2. Nature of Our Digital Products

ProSoftware.in provides subscription-based SaaS (Software as a Service) and related digital tools hosted on secure cloud servers. Our offerings include: - Customer Relationship Management (CRM) software - Funnel and website builders - Marketing automation systems - Learning Management System (LMS) - Business automation tools - Educational and training materials (digital) All such products are digital in nature and are accessed online — no physical items are shipped or delivered.

3. Access and Delivery

1. Instant Digital Access: Upon successful payment and confirmation from the payment gateway, access to the purchased digital product or subscription is granted immediately or within 24 hours. 2. Login Credentials: Users will receive secure login credentials and account setup details via the registered email address used during purchase. 3. Cloud-Based Services: All software tools are hosted on ProSoftware.in servers and accessed through a browser interface. Users do not download or install any software files locally. 4. Account Responsibility: The User is responsible for maintaining the confidentiality of login credentials and for all activities performed under their account.

4. Licensing and Usage Rights

1. License Grant: - Subscriptions provide a limited, non-transferable, non-exclusive license to use the software and tools during the active subscription period. - The license does not imply ownership or resale rights of the software or source code. 2. Permitted Use: - Users may use the software for legitimate business or personal use as intended by the Company. - Usage must comply with the Terms and Conditions and applicable laws. 3. Restricted Use: Users may not: - Resell, sublicense, or redistribute the software or content. - Reverse-engineer, copy, modify, or create derivative works. - Use the platform for illegal, fraudulent, or harmful activities. 4. Termination of License: The license and access rights automatically terminate: - When the subscription period ends, or - If the User violates the Terms of Service. Upon termination, access to the tools and all stored data may be revoked.

5. Ownership and Intellectual Property

1. All content, software, source code, documentation, graphics, and materials on ProSoftware.in are the intellectual property of Ultimate Career or its licensors. 2. Users are granted usage rights only — not ownership of the software or related assets. 3. Unauthorized reproduction, redistribution, or misuse of intellectual property may lead to legal action under applicable copyright and trademark laws.

6. Refund and Exchange Policy

1. General Policy: As digital SaaS products are accessible immediately upon payment, refunds are generally not offered once access is granted. 2. Exceptions: Refunds are only available in limited cases as defined in the Refund & Return Policy, such as: - Verified technical issues preventing access to services. - Duplicate or accidental payments. - Legal compliance obligations. 3.Ineligibility: Refunds will not be provided for: - Change of mind or unused subscriptions. - Violations of Terms or misuse of services. - Expired or completed subscription periods.

7. Subscription Renewal and Expiry

1. Automatic Renewals: - Subscriptions renew automatically at the end of each billing cycle unless cancelled by the User. 2. Cancellation: - Users may cancel their subscription anytime through their account dashboard or by contacting support@prosoftware.in. - Cancellation stops future billing but does not entitle the User to a refund for the current cycle. 3. Access After Expiry: - Once a subscription expires, access to the software tools and stored data may be suspended or permanently removed.

8. Delivery Issues and Support

1. Delivery Issues: If a User does not receive login details or access within 24 hours of payment confirmation, they should immediately contact support@prosoftware.in with: - Full name - Registered email address - Transaction ID or payment proof 2. Technical Support: - Support is available via email or live chat during business hours (10:00 AM – 6:00 PM IST, Monday to Friday). - Technical training and onboarding are provided through the Ultimate Career Institute as part of the service offering. 3. Service Interruptions: Temporary downtime due to maintenance, updates, or technical issues does not qualify for refunds but will be addressed promptly by our technical team.

9. User Data and Privacy

1. Any personal or business data collected during account setup or usage is processed in accordance with our Privacy Policy and Data Protection Laws. 2. Users retain ownership of their uploaded data but grant the Company permission to host, process, and store it securely for service delivery. 3. Upon account termination or deletion, data may be permanently removed from our servers after a defined retention period.

10. Limitation of Liability

To the maximum extent permitted by law, Ultimate Career (ProSoftware.in) shall not be liable for: - Any indirect, incidental, or consequential damages arising from the use or inability to use our software; - Data loss due to user actions or third-party integrations; - Issues caused by user configuration or external network problems. Our total liability shall not exceed the total subscription fees paid by the User during the previous three (3) months preceding the claim.

11. Policy Modifications

We reserve the right to modify, update, or amend this Digital Products Policy at any time to reflect: - Product or service changes, - Legal or regulatory updates, or - Internal business improvements. Revised versions will be published on our website with an updated “Effective Date.”

12. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. All disputes shall be subject to the exclusive jurisdiction of the courts in Telangana, India.

13. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact: Ultimate Career (ProSoftware.in) 📧 Email: support@prosoftware.in 🌐 Website: www.prosoftware.in

14. Acceptance of Policy

By purchasing or subscribing to any digital product or SaaS service from ProSoftware.in, you acknowledge that: - You have read, understood, and agreed to this Digital Products Policy; and - You accept that all services are delivered digitally and governed by the conditions set forth herein.